Paymi - Privacy Policy

Last updated: 11/09/2025

Paymi ("we", "our", "us") is operated by Paymi Limited, a company registered in England and Wales (Company No. 15002252). We are committed to protecting your privacy.

This Privacy Policy explains how we handle your information when you use the Paymi app.

1. Information We Collect

We collect the following types of information when you use Paymi:

• Payment Processing Data (via Stripe): All sensitive payment data (e.g., card details, payouts, account verification, chargebacks) is processed directly by Stripe. We do not collect or store card or banking information.
• Analytics Data: We collect anonymised or aggregated analytics data about payment success rates, transaction outcomes, and app usage patterns. This helps us monitor performance and improve reliability.
• Crash & Diagnostic Data: We may collect device and technical information (such as device model, operating system version, app version, error logs, and crash reports) to diagnose issues and improve app stability.
• Support Information: If you contact us for help, we may collect your name, email address, and any information you provide.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Paymi app.
• Monitor transaction success rates and system reliability.
• Diagnose crashes, fix bugs, and enhance app performance.
• Respond to support requests and user inquiries.

We do not sell or rent your personal data.

3. Stripe and Third-Party Services

Paymi uses Stripe for all payment processing. Your financial and personal data related to payments is handled under the Stripe Privacy Policy.

We may also use Apple's or third-party analytics/crash reporting tools to collect technical and diagnostic data.

4. Data Retention

• Analytics and crash data are retained for as long as necessary to analyse and improve the app.
• Support communications are retained for as long as needed to provide assistance.
• We do not retain card or banking details.

5. Your Rights

Depending on your location, you may have rights under data protection laws (such as GDPR in the UK/EU or CCPA in the US). These may include the right to:

• Access the information we hold about you.
• Request correction or deletion of your information.
• Object to or restrict processing of certain information.

To exercise these rights, contact us using the details below.

6. Children

Paymi is only available to users who meet Stripe's minimum age requirements. We do not knowingly collect information from children under that age.

7. Security

We take reasonable measures to protect the limited information we collect. However, no online service or mobile app can guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted in the Paymi app. Continued use of Paymi after changes means you accept the revised policy.

9. Contact Us

Paymi Limited Company No. 15002252 Registered in England and Wales support@paymi.app